MONOPRIX Loyalty Program

Terms & Conditions

  1. Subject:
    • These terms and conditions apply to the loyalty program (“Loyalty Program”) offered exclusively by The Market Hall W.L.L., commercial
      registration number 90558, P.O. Box 75, Doha, the State of Qatar
      (hereinafter referred to as “MONOPRIX”).
    • The Loyalty Program is applicable in all MONOPRIX and MONOP’ stores in the State of Qatar.
    • These terms and conditions relate to the membership, earning, redeeming, and rules of the Loyalty Program.
  1. Acceptance:

The use of the Loyalty Program signifies the unconditional acceptance of the following terms and conditions that Member acknowledges having read and accepted at the time of the Loyalty Program registration.

  1. Term:

The Loyalty Program is valid until decided otherwise. MONOPRIX has no obligation of maintaining Loyalty Program for any amount of time and may unilaterally decide the termination of Loyalty Program after the approval of the Ministry of Commerce & Industry, without any compensation to any of its Members.

  1. Territory:

The Loyalty Program is applicable only within the territorial limits of the State of Qatar, for the purchases made only offline in all MONOPRIX and MONOP’ stores.

  1. Products exceptions:

The Loyalty Program does not apply to purchase of cigarettes and other Tabaco products, gift cards, extended warranty, mobile prepaid cards, subscriptions, and future services.

  1. The Loyalty Program:

The Loyalty Program is available free of charge for all MOPOPRIX Customers if:

  • a) Customer is at least 18 years old and above;
  • b) the Loyalty Program application was downloaded through the mobile application;
  • c) the mandatory information requested by MONOPRIX during registration was duly provided;
  • d) Customer has valid local mobile number and completed the registration process;
  • e) An individual account was created.
  1. Membership:
    • After meeting all the requirements providing above (point 6) and after positive OTP verification the Loyalty Program account will be created and Customer will become a member of the Loyalty Program (“Member”).
    • The membership is not transferable.
    • MONOPRIX reserves its rights to reject or cancel the membership or stop the Loyalty Program at any time after the approval of the Ministry of Commerce & Industry.
    • The membership is for personal and consumer use only, and cannot be used by business entities or for business purposes.
    • The Loyalty Program cannot be duplicated or used for any purposes other than those provided these terms and conditions.
    • Member may not use anyone else’s account at any time or for any reason. MONOPRIX may request at any time a relevant identification document, without being required to do so, at its discretion and without being liable, if it did not request such identification document.
  1. Reward Points:
    • The Loyalty Program allows Members to earn reward points (“Reward Points”) with every purchase.
    • In order to earn Reward Points, the Loyalty Program active application
      shall be presented prior payment.
    • Reward Points rates – as a percentage of the relevant spent in one
      transaction:

      Amount spent in one transaction (QAR): Collecting M’ Loyalty Reward Points earn rate (%):
      11-99 QAR1% Pts out of Total Bill Value
      2100-299 QAR3% Pts out of Total Bill Value
      3300 QAR and above5% Pts out of Total Bill Value
    • Amount spent in one transaction is rounded down to the nearest single Qatari Riyal.
    • Reward Points are not refundable, replaceable or transferable under any circumstances, cannot be copied, and can only be used by Members themselves.
    • Reward Points are valid for 12 months from the date they are earned, and they expire at midnight on the last day of the 12-month term.
    • Reward Points earned might be visible on the Loyalty Program Member’s account after 24 hours of the transaction.
    • Reward Points have no cash value, cannot be redeemed for cash, and are void if sold, purchased, bartered, or exchanged for cash or other consideration, or if received or used in violation of these terms and conditions.
    • Specifically, regarding mobile phone purchases, Reward Points shall accrue on a maximum of two (2) mobile phones per member within any thirty (30)-day period, commencing from the date of purchase of the first mobile phone. Therefore, no Reward Points shall accrue on any additional mobile phone purchases by the same Member beyond this limit.
  1. Redeeming the Reward Points:

    • The Loyalty Program allows Members to redeem Reward Points.
    • Reward Points can be redeemed only once the Loyalty Program account is registered.
    • Members can instantly redeem their Reward Points at checkout service by paying or offset the price for purchases at MONOPRIX and MONOP’ store.
    • Reward Points cannot be exchanged for cash and no change will be given.
    • No change/currency will be given for any unused portion of any Reward Points.
  1. Loyalty Account Information:

Members can access the Loyalty Program account information:

  • On each receipt: information about previous and new Reward Points’ balance, Reward Points earned;
  • On the Loyalty Program application.
  1. Exchange & Refund:
    • Exchange and Refund requests without a valid invoice will not be accepted.
    • In the event that for any reason a refund is issued by MONOPRIX following the return of any qualifying purchase, any Rewards Points earned in respect of such purchase shall be deducted from the relevant Member’s account.
    • Refund of a product paid partially by Reward Points and cash/card will be returned in Reward Points and cash/card depending on the payment type.
    • If a customer who has benefited from Reward Points seeks to refund an item, the amount of Reward Points gained will be deducted from the total refund. For instance, if a customer bought a TV worth QAR 10,000 and gained 500 pts in Reward Points, and then used those Reward Points in a subsequent purchase, should they return the TV for a refund, they will receive QAR 9,500, as the 500 in pts Reward Points already used will be deducted. If the Reward Points were not used, the 500 pts will simply be deducted from the customer’s Reward Points balance.
  1. Responsibility:
    • Members are entirely and solely responsible for the Loyalty Program application’s possession, use, and control, including maintaining access to the account. Members are entirely responsible for any and all activities that occur under the Loyalty Program Member’s account.
    • MONOPRIX is exempted from any responsibility for any direct or indirect consequences linked to any malfunction; nevertheless, it will do its best to keep all the Loyalty Program Member’s acquired benefits.
    • MONOPRIX is exempted from any responsibility for any direct or indirect consequences linked to any fraudulent use or non-accordance use with these terms and conditions.
    • MONOPRIX will not be liable for any loss that Member may incur, including, but not limited to: as a result of someone else using the account, either with or without Member’s knowledge.
    • MONOPRIX reserves the right to disqualify Member from further participation in the Loyalty Program, cancel all previously accumulated Reward Points, and seek compensation for rewards utilized if, in MONOPRIX’s sole judgment, that Member has engaged in wilful misconduct or breached any of the rules governing the Loyalty Program, including, but not limited to the fraudulent acquisition of Reward Points, sale or abuse of Reward Points or reward benefits.
  1. Loss of the Loyalty Program account:
    • Loyalty Program Members are responsible for any loss/delete of the Loyalty Program digital account.
    • Member can request a new Loyalty Program membership access with a different phone number.
  1. Privacy:

The personal information collected from Members in connection with the Loyalty Program, will be used and disclosed in accordance with MONOPRIX privacy policy (https://www.monoprix.qa/privacy-policy-2/).

  1. Marketing communication:
    • When opting in for MONOPRIX marketing communications Member will receive the latest offers, rewards, and news via e-mail, SMS, or push notifications in accordance with information Member provided.
    • Member can choose to unsubscribe from MONOPRIX communications at any time by clicking the “unsubscribe” link that is found at the bottom of each of MONOPRIX’s promotional emails, or via the Loyalty Program application. Such unsubscribing may take up to 48 hours to propagate. In this case, MONOPRIX may be unable to notify Member of tailored offers. However, Member will still receive operational and service messages from MONOPRIX regarding the Loyalty Program Member’s account.
  1. General:
    • The Loyalty Program is governed entirely by these terms and conditions.
    • If any of the provisions contained herein is or becomes invalid or illegal, if the terms and conditions can survive the elimination of said provision then the invalid/illegal provision will be eliminated, after confirming the illegality with Ministry of Commerce & Industry
  1. Governing law and jurisdiction:

These terms and conditions are governed by the laws of Qatar and, in case of disputes that cannot be solved in a reasonable period of time, the competent courts shall be the courts of Qatar.

  1. Contact details:

Any queries, suggestions or complaints, regarding any aspect of the Loyalty Program, can be sent to: [email protected]. Doha, Qatar, June 06, 2025.