Privacy Policy

Last updated on 16 March 2022.

The Market Hall W.L.L. (referred to as “Monoprix”, “we” or “us”) is committed to maintaining the highest standards governing the collection, use and protection of your Personal Data. Regardless of the channel of interaction with us, Monoprix are committed to ensuring the protection of your Personal Data in accordance with the laws in force.

When does this Privacy Policy apply?

This Privacy Policy describes how Monoprix collects, processes, uses and discloses your Personal Data. It is your responsibility to read this Privacy Policy carefully and your use of the Monoprix.qa website (the “Site”) confirms your acceptance of this Privacy Policy. Monoprix reserves the right to update this Privacy Policy as may be required from time to time and shall take effect when posted on the Site. You are advised to periodically read and familiarize yourself with the Privacy Policy. You are further advised not to use the Site if you do not agree to this Privacy Policy or any modification of this Privacy Policy.

What is Personal Data?

“Personal Data” shall include any information relating to an identified or identifiable natural person. Such information collected by us may include (without limitation) your nationality, e-mail address, first and last name, phone number and address. For the purposes of this Privacy Policy, Monoprix are the data controller who determines the purpose and manner in which Personal Data may be collected, received, processed, used or transferred.

How We Collect and Receive Personal Data

Your personal data may be collected by us when you visit the Site, subscribe to our newsletter or direct marketing, participate in a contest or interact with our customer service. We may also collect your Personal Data when you purchase our products or use our services at the Monoprix and Monop’ Supermarkets in the State of Qatar (the “Stores”). Whilst shopping in-store with us, we may collect information relating to the amount and nature of your purchases. We may monitor or record your calls or e-mails with us for business purposes to the extent permitted by law and/or for quality and training purposes.

Regardless of the channel of interaction with us, if you disclose Personal Data on behalf of another person, you must ensure that the individual is informed of and consents to the collection and processing of their Personal Data in accordance with this Privacy Policy.

How We Use Personal Data?

Monoprix will collect and process your Personal Data for the purpose of providing services via the Site and in accordance with this Privacy Policy and applicable law. Dependent your interaction with us, your Personal Data may be used to:

  • Monitor the use of the Site and provide customer services
  • Management of customer satisfaction surveys and improvement of your user experience
  • Allow you to participate in interactive features of the Site
  • Manage direct marketing and other promotional activities
  • Notify you about change to the Site
  • Detect, prevent and resolve technical faults with the Site
  • Provide personalized advertisements for Monoprix products and services via the internet

Who has Access to your Personal Data?

Monoprix may share Personal Data collected in accordance with this Privacy Policy to its principals, shareholders, parent company and any member of our parent company group strictly for business and administrative purposes. We may be required to provide your Personal Data on receipt of a legitimate request from a government or public authority for national security, anti-fraud or other legal requirements.

Monoprix may engage third parties (“Partners”) to facilitate the provision of services on the Site or to assist us in analyzing how the Site is being used. Our Partners may have access to your Personal Data only to perform tasks specifically instructed by us and are obligated to ensure the protection of your Personal Data.

Monoprix are based in the State of Qatar however we may require the transfer of your Personal Data to and from other countries from time to time, including the European Union. By using the Site you agree that your Personal Data may be transferred and/or processed in other countries with varying data protection laws. Nevertheless, Monoprix will ensure the use of necessary safeguards to protect the security of your Personal Data if transferred outside of the State of Qatar and in compliance with applicable laws.

Safety of Your Personal Data

Monoprix has established adequate physical, technical and administrative safeguards to protect the security of your Personal Data. When necessary, Monoprix will protect the security of your Personal Data using encryption technology when collecting or transferring your Personal Data. However we cannot guarantee the protection of your Personal Data whilst being transmitted by you via the internet to the Site.

Your Personal Data will be retained by us as necessary to fulfill the legitimate purposes for which the Personal Data was collected and to the extent permissible by law. When we erase your Personal Data we will take measures which are commercially and technically reasonable so to prevent the misuse, recovery or reproduction of your Personal Data.

Newsletters and Direct Marketing

We may occasionally inform you about our special offers and/or new services via your e-mail address. You will only receive newsletters or direct marketing if you agree to subscribe. You can unsubscribe anytime. On request, Monoprix will delete your e-mail address from the distribution list and you will not receive future newsletters or direct marketing from us.

Personal Data of Children

The Site is not intended for use by persons under 18 years of age. If you are providing Personal Data for a person less than 18 years of age, you are providing us your affirmative and express parental/guardian consent to collect and process the Personal Data of the person under 18 years of age subject to this Privacy Policy.

Third Party Sites

The Site may contain links to other websites operated by third parties and may be subject to additional privacy policies. You are advised to read any applicable terms of use and privacy policies carefully before providing any Personal Data to third party websites as Monoprix do not accept any liability for third party links.

Cookies and other Technologies

We and our Partners may use cookies or other technologies to personalize and improve your experience using the Site. Cookies are small files containing a unique identifier which are stored on your device to enable your device to recognize the use of a particular website or mobile application. We may use cookies to improve your experience with the Site, and they further help us to detect fraudulent activity and prevent security breaches. When you consent to the use of cookies on your device, we may record information about your device within the cookie. Dependent on your device and/or browser, you may select to accept cookies on each occasion you visit the Site or permanently disable cookies by modifying your device or browser settings. If you disable cookies on your device, some features of the Site may be disabled and other features which are designed to improve your experience may not function as intended.

This Site may use web analytics services which may record mouse clicks, mouse movements, scrolling activity as well as any text which you may type. We may also collect information on how the Site is being accessed and used by you (“Usage Data”), which may include your Internet Protocol address, browser type, browser version, pages visited, time and date of visit, time spent browsing the Site, unique device identifier and other diagnostic data. Web analytics services do not collect personally identifiable information that you do not voluntarily enter in the Site and will not track any activities performed on third party websites. The information which may be collected using web analytics services may be used by us or our Partners to improve the Site for your user experience and monitor the performance of the Site.

Data Deletion

If you wish to delete user account data, you have to request us to delete your account. Subject to your M’Loyalty user account is no longer required in the future, please send your request with account registered email to [email protected]. Your account will be deleted and all data will no longer be saved.

Contact Details

Please contact us through the “Contact Us” page on www.monoprix.qa.

The Market Hall W.L.L., P.O. Box 75, Doha, State of Qatar.