Last updated on 16 March 2022.
The Market Hall W.L.L. (referred to as “Monoprix”, “we” or “us”) is committed to maintaining the highest standards governing the collection, use and protection of your Personal Data. Regardless of the channel of interaction with us, Monoprix are committed to ensuring the protection of your Personal Data in accordance with the laws in force.
What is Personal Data?
How We Collect and Receive Personal Data
Your personal data may be collected by us when you visit the Site, subscribe to our newsletter or direct marketing, participate in a contest or interact with our customer service. We may also collect your Personal Data when you purchase our products or use our services at the Monoprix and Monop’ Supermarkets in the State of Qatar (the “Stores”). Whilst shopping in-store with us, we may collect information relating to the amount and nature of your purchases. We may monitor or record your calls or e-mails with us for business purposes to the extent permitted by law and/or for quality and training purposes.
How We Use Personal Data?
- Monitor the use of the Site and provide customer services
- Management of customer satisfaction surveys and improvement of your user experience
- Allow you to participate in interactive features of the Site
- Manage direct marketing and other promotional activities
- Notify you about change to the Site
- Detect, prevent and resolve technical faults with the Site
- Provide personalized advertisements for Monoprix products and services via the internet
Who has Access to your Personal Data?
Monoprix may engage third parties (“Partners”) to facilitate the provision of services on the Site or to assist us in analyzing how the Site is being used. Our Partners may have access to your Personal Data only to perform tasks specifically instructed by us and are obligated to ensure the protection of your Personal Data.
Monoprix are based in the State of Qatar however we may require the transfer of your Personal Data to and from other countries from time to time, including the European Union. By using the Site you agree that your Personal Data may be transferred and/or processed in other countries with varying data protection laws. Nevertheless, Monoprix will ensure the use of necessary safeguards to protect the security of your Personal Data if transferred outside of the State of Qatar and in compliance with applicable laws.
Safety of Your Personal Data
Monoprix has established adequate physical, technical and administrative safeguards to protect the security of your Personal Data. When necessary, Monoprix will protect the security of your Personal Data using encryption technology when collecting or transferring your Personal Data. However we cannot guarantee the protection of your Personal Data whilst being transmitted by you via the internet to the Site.
Your Personal Data will be retained by us as necessary to fulfill the legitimate purposes for which the Personal Data was collected and to the extent permissible by law. When we erase your Personal Data we will take measures which are commercially and technically reasonable so to prevent the misuse, recovery or reproduction of your Personal Data.
Newsletters and Direct Marketing
We may occasionally inform you about our special offers and/or new services via your e-mail address. You will only receive newsletters or direct marketing if you agree to subscribe. You can unsubscribe anytime. On request, Monoprix will delete your e-mail address from the distribution list and you will not receive future newsletters or direct marketing from us.
Personal Data of Children
Third Party Sites
Cookies and other Technologies
This Site may use web analytics services which may record mouse clicks, mouse movements, scrolling activity as well as any text which you may type. We may also collect information on how the Site is being accessed and used by you (“Usage Data”), which may include your Internet Protocol address, browser type, browser version, pages visited, time and date of visit, time spent browsing the Site, unique device identifier and other diagnostic data. Web analytics services do not collect personally identifiable information that you do not voluntarily enter in the Site and will not track any activities performed on third party websites. The information which may be collected using web analytics services may be used by us or our Partners to improve the Site for your user experience and monitor the performance of the Site.
If you wish to delete user account data, you have to request us to delete your account. Subject to your M’Loyalty user account is no longer required in the future, please send your request with account registered email to [email protected]. Your account will be deleted and all data will no longer be saved.
Please contact us through the “Contact Us” page on www.monoprix.qa.
The Market Hall W.L.L., P.O. Box 75, Doha, State of Qatar.